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If your item is in-Stock

We want you to love your PTT Outdoor experience, so we offer returns on most* orders within 7 days of receiving order (excluding final sale items).

Returned items must be:

• In brand new, and sellable condition
• Item(s) must not have been worn, altered, washed, or damaged or they will not qualify
• Item(s) must include original packaging and tags
• Full-price item(s)

Items that are not in sellable condition because they have been worn or items damaged due to improper use will not be accepted for return or exchange.

Oh yeah - proof of purchase is required for all returns or exchanges. A receipt, packing slip, printed copy of your order confirmation email, or anything referencing your order number will work.

Exceptions for Return, Refund and Exchange

We do not accept any returns for the following:

1. Final sale item(s)
2. Damaged gear due to ordinary wear and tear, or damage caused by improper use or accidents
3. Unwashed or excessively dirty gear
4. Intimates (i.e. sports bra, underwear, swimwear, socks) due to hygiene reasons
5. Spray, fuel, food and drink

Orders Containing a Free Gift

Anytime you return an order that comes with a free gift, you must also return the free gift. Yup, we call take-backs. If we don't receive it back, we will deduct the retail value of the gift from your refund.

How Do I Make a Return

To start your return, simply email us at [emailprotected] or WhatsApp us at +601136017811 with the following:

1. Order number
2. Share pictures or videos of the defected/wrongly delivered items with our customer service team within 7 days of receiving the goods

Our customer service will advise the next steps - whether an exchange or refund is eligible.

Securely pack the item(s) with a label “RETURN” and address the package to:

Attn: PTT Outdoor Return Department
107, Jalan Chung Ah Ming,
31650 Ipoh, Perak

• Make sure to send it prepaid, and get tracking information for your package since you are responsible for it until we receive the goods.
• Shipping costs is non-refundable. If you’re eligible for a refund, the cost of return shipping will be deducted from your refund.
• If parcels are detoured to PTT Outdoor due to incorrect shipping details (address or contact number), recipient’s absence at the delivery location or parcel not collected, the redelivery cost will be covered by the recipient.

*Important: Any package that’s returned to us without prior notice will not be entertained and not eligible for any refunds or exchange. All return requests should be submitted via email or WhatsApp.

REFUNDs policy

We offer full or partial refunds for the following cases:

1. Orders received were incorrect
2. Orders received were faulty or damaged upon receiving or within 7 days of standard warranty period (from date of receiving)*
3. Orders are not received after 28 days of purchase being made.

We do not offer refunds for incorrect sizing, wrongly order or change of mind.

Good(s) are sold upon confirmation. Return of product(s) due to defects or incorrect item is only acceptable when the issue is raised to PTT Outdoor team within 7 days of receiving order.

Refunds will credited to the original payment method or of store credits into your PTT Outdoor Member Account. If your order contains PTT Reward Points, the used portion of Reward Points will be credited to your account first. Any remaining credit will then be distributed to the original payment method.

Refund Lead Times

Some things to note:

1. PTT Outdoor reserves to right to withhold any refunds if your original item has not reached our warehouse. Once your item has been processed by our team, you will receive your exchanged item following the standard delivery lead time.
2. The item will be inspected once received and in the event the items are not eligible for a refund, PTT Outdoor may send the item back to the Customer at the Customer’s cost and/or a refund/exchange will be rejected.
3. If the item is returned not in its original packaging and condition, PTT Outdoor reserves the right to not refund in full paid price.
4. Ensure that the refund details given are correct and complete. Any incorrect or incomplete details, you will be refunded fully in Store Credit instead.
5. If your order contains PTT Reward Points/Store Credit, the used portion of Reward Points will be credited to your account first. Any remaining credit will then be distributed to the original payment method.
6. Exchange orders are only refundable via Store Credits.
7. Discount code cannot be re-issued and are non-refundable. If a customer return an item that was purchased using discount code, only the final paid amount (after discount) will be refunded.
8. Initial Shipping costs will be charged accordingly if free shipping had been provided for the order and total of the order is under the minimum of free shipping amount after returned item(s) price had been deducted from your order.
9. PTT Outdoor reserves the right to accept or refuse the return based on our assessment, taking into consideration factors such as the condition of the products and length/frequency of use.

* Standard Faulty/Damaged Product Warranty Coverage

The warranty does not cover any defect/damaged in the product arising from:

• ordinary wear and tear or natural deterioration;
• misuse, inappropriate storage, lack of proper maintenance, wilful damage, accident, negligence by the Customer or by any third party;
• failure to install, operate or use the Products in accordance with the user instructions, specifications or conditions made available to the Customer; or
• any alteration or repair by the Customer or a third party

Thanks for shopping at PTT OUTDOOR.
If you are not entirely satisfied with your purchase, we're here to help.

Exchange or Returns

1. Our policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a refund or exchange. We reserve the right NOT to accept exchange or returns received after 14 days from the Invoice date.
   
2. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Due to hygiene reasons and SOP from the government due to COVID-19, we do not accept exchanges or returns for apparels and inner wears, such as shirts, socks, pants, swimwear bra and underwear.
4. Exchange will only be approved upon inspection and permission. Do provide us the receipt of your purchase for our reference.
5. Please do not send your purchase back to the manufacturer.
6. Change of mind is not eligible for refunds. However, we're happy to assist you on exchange.
7. We reserve the right to deny refund if the items / goods does not meet our Exchange & Return policy guidelines.
8. If any requests are denied, you are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the items / goods and it shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
9. There are certain situations where only partial refunds are granted: (if applicable)
   • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
   • Any item that is returned more than 14 days after delivery
10. You will NOT be entitled to an exchange or returns if any of the following applies:
    • The goods returned are found to be not faulty or damaged and it correctly correspond to the description displayed on our website and in your order
    • The goods are not returned in accordance with our exchange & return policy
    • The goods are not returned within the stipulated time period
    • If so, the goods will be sent back to you at your cost

Refunds (if applicable)

1. Once we receive your item, we will inspect it and notify you (via email or WhatsApp) that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If your return is approved, we will initiate a refund to you via Store Credit (Rewards Points). Refunds may take up to 3 business days to appear in your account. Once we have your items checked in, we’ll send the refund your way. (Not sure how to use your rewards points? Click here).
3. If you do not have an account with us, refunds will be made via cash voucher which you can use at our store.
4. Promo codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a promo code, only the final paid price (after discount) will be refunded.
5. No cash refund unless the item is out of stock.

Late or missing refunds (if applicable)

1. If you haven’t received a refund yet, first check your account dashboard.
2. If you’ve done all of this and you still have not received your refund yet, please reach out to [emailprotected] for support.

Shipping

1. To return your product, you should mail your product to:
   
   PTT Outdoor Return Department
   107, Jalan Chung Ah Ming,
   31650 Ipoh, Perak
2. It is advised that all items returned are sent using our free returns service via CollectCo. Find out the nearest CollectCo here. If you choose to return an item to us via any other provider or Pos Laju, the costs incurred will be the customer’s responsibility.
3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. The goods are your responsibility until it reaches our warehouse, so make sure it is packed properly and cannot get any damages on the way.
5. Depending on your delivery location, the time it may take for your exchanged product to reach you, may vary.
6. If parcels are detoured to PTT Outdoor due to incorrect shipping details (address or contact number), recipient's absence at the delivery location or parcel not collected, the redelivery cost will be covered by the recipient.
7. Please note, items should not be returned to us without prior notice. All return requests should be submitted via email or WhatsApp. Items returned to us without prior notification may not be refunded or exchanged.

Contact Us

If you have any questions on how to return your item to us, contact us at [emailprotected] or +60 11-3601 7811(Rina).

Office Hours are from 9am – 6pm (Monday to Friday) , excluding Public Holidays